Contact Us
This page explains how to contact Casino Not On Gamstop, what we can help with, and what we cannot. We are an independent review and information site, so we do not run any casino, hold player accounts or handle deposits and withdrawals. If your question is about a specific casino account, the operator is the right place to start.
What we can help with
Get in touch if you want to:
- Report an error – a bonus figure, payment method or term on our pages that looks out of date or wrong.
- Ask how we review – how sites are assessed and how we treat commercial relationships.
- Suggest a topic – a guide, comparison or explainer you would find useful.
- Give feedback – on clarity, layout or anything missing from a page.
- Raise a concern – about wording on this site you believe is misleading.
To reach us, use the contact details or form shown on this site. We do not publish a personal email address in this copy, and we will never ask for your casino password, card number or full bank details.
What we cannot do
We cannot reverse a withdrawal decision, release a bonus, reopen a closed account or act as your representative. We have no access to any casino's records. We also cannot guarantee that a listed site will suit you, that a withdrawal will be approved, or that any offer will be available to you in Great Britain.
Have a problem with a casino? Start here
If you are in a dispute with an operator, this sequence usually works best:
- Gather the evidence: account email, transaction dates and amounts, screenshots of the bonus terms you accepted, and any chat transcripts.
- Contact the casino's customer support in writing, so you have a record. State what happened, what you expect and by when.
- If the answer is unsatisfactory, use the operator's formal complaints procedure, which its terms should describe.
- Check which licence the operator holds. Where a complaint route through an alternative dispute resolution service or the licensing authority exists, it depends on that licence.
- Keep answering identity or source-of-funds requests promptly. Delays in verification are a common cause of stuck withdrawals.
Be aware that sites not covered by GAMSTOP typically hold overseas licences rather than a UK Gambling Commission licence, so the protections and complaint routes can differ from those of a UK-licensed operator. Read our reviews of non GamStop casinos for how we describe licensing, and the Terms and Conditions for the basis on which this site operates.
Sites we feature
Our rankings currently include Betmica, Kikibet, Betninja, WinnerIsland, Zombillion, Smash Casino, Nightluck, CoinPoker, Rivo and Daytonaspin. If you have a question about one of them, tell us which page and which statement you are asking about, so we can check it against the source. Bonus terms change often, and advertised offers are casino claims, not something we have tested. Always read the current terms on the operator's own site before you deposit.
If gambling is causing you harm
You do not need to contact us first. Free, confidential help is available from GamCare, including its National Gambling Helpline on 0808 8020 133, and from BeGambleAware. You can also use GAMSTOP to self-exclude from UK-licensed sites, and blocking software to restrict gambling sites on your devices. Our Responsible Gambling page covers deposit and loss limits, self-exclusion and where to find support. You must be 18 or over to gamble, and gambling should never be treated as income or a way out of debt.
How we handle your message
We use what you send only to answer your query and, where relevant, to correct our content. Please leave out sensitive personal or financial information. We aim to read every message, but we cannot promise a set reply time. To learn more about who we are and how we work, see About Us.
A note on commercial links
Some links on this site are commercial, and we may earn a commission if you sign up with a featured operator. Commission does not decide where a site is ranked. If you think a page does not make this clear enough, please tell us.